learn@dvdrive.co.uk

Policies

Cancellation Policy

Cancellation of Lessons

If You or Your Instructor wish to cancel a lesson a minimum of 48 hours/2 day prior notice needs to be provided, failing which you will lose the money paid. If Your Instructor cancels a lesson without giving this minimum period of notice Your Instructor shall rearrange the lesson. Cancellations made by You must be made through the Customer Service Centre or directly between You and Your Instructor. Please note that the DV Driving School is not open on Sundays. Cancellation requests would not be considered/entertained if done outside of the office hours.
If you do not provide at least 48 hours prior notice for the cancellation, You will be charged for the lesson(s) concerned in its entirety.
In the event of you having booked your driving test, the Driver and Vehicle Standards Agency (DVSA) requires you to provide three clear working days to cancel your test. This may also imply that you may lose your DVSA test fee if your instructor feels you are not yet ready for your test within this three-day notice period.